Airport Check-In

With the exception of short-range trips to domestic destinations, your group members will be traveling by air.

At one time, it was common for nearly all group members to be on the same flight, at the same day and time. In fact, it was not unusual for dive stores to package air fare along with the trip.

These days, however, you are likely to have a substantial number of group members whose travel arrangements differ from the group as a whole. Some group members will want to use their airline miles and, being subject to those restrictions, could end up on a different set of flights altogether. Others may be flying in from another city; still others may simply not be able to get reservations on the same flights as you.

Still, you will have a number of group members who will be on the same flight as you, and anything you can do to speed check-in will make the entire process easier — such as insisting that all of your group members obtain real-live, honest-to-God passports, and carry these with them at all times during the flights down and back (see sidebar below).

Things have also changed substantially since 9/11. You can no longer simply march up to the ticket counter with a stack of tickets and passports, and check all of your customers in at once (while they relax at the airport bar).

Today, ticket agents are going to want to see each passenger individually, match their faces with their photo IDs, and ask them questions about their baggage.

Fortunately, most of your customers well have traveled enough in recent years to come to expect this.

Coordinating arrival, transfers and hotel check-in »

Coordinating arrival, transfers and hotel check-in »

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